CONSUMER RIGHTS

1. Company Information

Smart Print Guide
20503 Kohle Springs Ln
Cypress, TX 77433
United States
Email: support@smartprintguide.com
Website: www.smartprintguide.com
Smart Print Guide operates exclusively as an independent online retail platform serving customers within the United States.

2. Right to Transparent Information

• Accurate product descriptions
• Clear pricing information
• Published shipping timelines
• Defined return and refund procedures
• Access to publicly available policies

We aim to present information clearly so customers can make informed purchasing decisions.

3. Right to Secure Transactions

Customers are entitled to secure payment processing.
Smart Print Guide uses encrypted checkout systems and third-party payment processors.
We do not store full credit card numbers on our servers.

4. Right to Order Confirmation

• Order confirmation email
• Transaction details
• Shipping confirmation (when applicable)
• Tracking information

If confirmation is not received, customers should contact support promptly.

5. Right to Return Eligible Products

Customers may request a return for eligible products within:
Thirty (30) calendar days of delivery.
Return eligibility is governed by our Return & Refund Policy.
Certain products may not qualify for return, including opened consumables or items showing signs of use.

6. Right to Refund for Approved Returns

If a return is approved and meets policy requirements:
Refunds will be issued to the original payment method
Refund processing occurs within 5–7 business days after inspection
Refunds may be adjusted if returned items do not meet eligibility standards.

7. Right to Privacy & Data Protection

Customers have the right to understand how their personal information is collected and used.
Our Privacy Policy explains:
What information we collect
How it is used
How it is protected
How long it is retained
We do not sell personal information.

8. California Consumer Privacy Rights (CCPA/CPRA)

If you are a California resident, you may have the right to:

• Request access to personal information
• Request deletion (subject to legal exceptions)
• Request correction of inaccurate data
• Opt out of sale or sharing of personal information

Smart Print Guide does not sell personal information.
To submit a privacy request:
Email: support@smartprintguide.com
Subject: California Privacy Request
Identity verification may be required.

9. Right to Non-Discrimination

Smart Print Guide does not discriminate against customers who exercise their privacy or consumer rights.
You will not receive different pricing, service levels, or product availability solely because you exercised lawful consumer rights.

10. Right to Accessible Services

Customers have the right to access our Website and policies.
We maintain an Accessibility Statement outlining our commitment to improving digital accessibility.
If you encounter accessibility barriers, please contact us.

11. Warranty & Product Rights

Some products may be covered by manufacturer warranties.
Warranty terms are determined by the manufacturer.
Smart Print Guide does not independently extend warranties beyond those provided by the manufacturer unless explicitly stated.

12. Dispute Resolution

If you believe your consumer rights have been violated, we encourage you to contact us first so we may review and attempt to resolve the matter.
Disputes are governed by the laws of the State of Nevada, as outlined in our Terms & Conditions.

13. Limitations

Consumer rights described on this page are subject to:
Applicable federal and state law
Published Terms & Conditions
Return & Refund Policy
Shipping Policy
Nothing in this page limits rights that cannot legally be waived under applicable law.

14. Independent Retailer Disclosure

Smart Print Guide operates as an independent online retailer and is not affiliated with printer manufacturers unless explicitly stated.
All brand names and trademarks remain the property of their respective owners.

15. Contact Information

For consumer rights inquiries:
Smart Print Guide
20503 Kohle Springs Ln
Cypress, TX 77433
United States
Email: support@smartprintguide.com
Website: www.smartprintguide.com