SHIPPING POLICY

1. Company Information

Smart Print Guide
20503 Kohle Springs Ln
Cypress, TX 77433
United States
Email: support@smartprintguide.com
Website: www.smartprintguide.com
Smart Print Guide operates exclusively as an online retail platform.

2. Order Processing

• All orders are subject to product availability and payment verification.
• Orders are typically processed within one (1) to two (2) business days, excluding:
  • Weekends
  • U.S. federal holidays
  • Periods of unusually high order volume
• Orders placed after business hours may be processed on the next business day.
• Processing time is separate from shipping transit time.

3. Shipping Methods & Carriers

• Smart Print Guide partners with established national shipping carriers.
• Available shipping options may include:
  • Standard Shipping
  • Expedited Shipping (if selected at checkout)
• Carrier selection is determined based on order size, weight, and delivery destination.
• We reserve the right to use an alternative carrier when operationally necessary.

4. Estimated Delivery Timeframes

• Estimated delivery timelines after order processing:
• Standard Shipping: 3–7 business days
• Expedited Shipping (if selected): 1–3 business days
• Delivery estimates are not guarantees and may vary due to:
  • Weather conditions
  • Carrier disruptions
  • Regional delays
  • High shipping volume periods
  • Supply chain interruptions
• Smart Print Guide is not liable for delays caused by third-party carriers.

5. Shipping Costs

• Shipping costs are calculated at checkout based on:
• Destination
• Package weight
• Selected shipping method
• Promotional free shipping offers may apply to qualifying orders.
• Shipping charges are non-refundable unless required by law or in cases of Company error.

6. Order Tracking

• Once an order is shipped, customers will receive a confirmation email containing:
• Carrier name
• Tracking number
• Tracking link
• Tracking information may require up to 24 hours to update within the carrier’s system.
• Customers are responsible for monitoring delivery progress through the carrier’s tracking platform.

7. Risk of Loss & Title Transfer

• Title and risk of loss transfer to the customer once the shipment is delivered to the designated carrier.
• After transfer to the carrier:
  • The carrier assumes responsibility for delivery
  • Delivery timelines are subject to carrier control
  • Smart Print Guide is not responsible for delays, loss, or damage occurring during transit, except where required by law.

8. Incorrect Shipping Information

• Customers are responsible for providing accurate and complete shipping information.
• If incorrect address details are provided:
  • Orders may be delayed or returned
  • Additional carrier fees may apply
  • Reshipment costs may be the responsibility of the customer
• We are not liable for delivery failures resulting from inaccurate address information.

9. Lost or Stolen Packages

• If tracking indicates “Delivered” but the package cannot be located:
• Customers should:
• Verify the delivery address
• Check with neighbors or property management
• Contact the shipping carrier directly
• Smart Print Guide is not liable for lost or stolen packages after confirmed delivery.
• We may assist in filing a carrier claim when appropriate.

10. Damaged Shipments

• If your order arrives visibly damaged:
• Notify us within 48 hours of delivery
• Provide clear photos of the packaging and product
• Include your order number
• Failure to report damage within 48 hours may limit eligibility for replacement or refund.
• Resolution may include: Replacement shipment, Refund, Carrier damage claim submission

11. Partial Shipments

• Orders containing multiple items may ship separately due to:
• Warehouse availability
• Inventory distribution
• Packaging logistics
• Each shipment will include separate tracking information.

12. Delivery Refusal or Failed Delivery

• If a shipment is refused, unclaimed, or returned due to:
• Incorrect address
• Delivery refusal
• Failure to retrieve package
• The customer may be responsible for: Return shipping costs, Reshipment fees, Applicable restocking fees

13. Force Majeure

• Smart Print Guide shall not be liable for failure or delay in shipment due to circumstances beyond our reasonable control, including but not limited to:
• Natural disasters
• Government actions
• Supply chain disruptions
• Public emergencies
• Carrier interruptions

14. International Shipping

• At this time, Smart Print Guide primarily ships within the United States unless otherwise stated at checkout.
• International shipping availability, if offered, may be subject to additional customs duties, taxes, or import regulations, which are the responsibility of the recipient.

15. Governing Law

This Shipping Policy shall be governed by the laws of the State of Nevada, without regard to conflict of law principles.

16. Policy Updates

We reserve the right to update this Shipping Policy at any time. Changes become effective upon posting to the Website. Continued use of the Website constitutes acceptance of updated terms.

17. Independent Retailer Disclosure

Smart Print Guide operates as an independent online retailer and is not affiliated with printer manufacturers unless explicitly stated. All trademarks remain the property of their respective owners.

18. Contact Information

For shipping-related inquiries:
Smart Print Guide
Shipping Department
20503 Kohle Springs Ln
Cypress, TX 77433
United States
Email: support@smartprintguide.com
Website: www.smartprintguide.com