PRIVACY POLICY

1. Company Information

Smart Print Guide
20503 Kohle Springs Ln
Cypress, TX 77433
United States
Email: support@smartprintguide.com
Website: www.smartprintguide.com
Smart Print Guide operates as an independent online retail platform serving customers within the United States.

2. Scope of This Policy

This Privacy Policy applies to:

• Visitors to our Website
• Customers who place orders
• Individuals who contact customer support
• Users interacting with Live Chat

This Policy does not apply to third-party websites linked from our Website.

3. Information We Collect

A. Information You Provide Directly

• Full name
• Billing address
• Shipping address
• Email address
• Telephone number (if provided)
• Order history
• Customer support communications

We do not intentionally collect sensitive personal information unless voluntarily provided.

B. Payment Information

Payments are processed through secure third-party payment processors. Smart Print Guide does not store full credit card numbers on its servers. Payment processors may collect payment details in accordance with their own privacy policies.

C. Automatically Collected Information

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referring URLs
• Interaction behavior

This information helps improve site performance and security.

D. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Enable secure checkout
• Maintain shopping cart functionality
• Analyze website usage
• Support advertising performance measurement

You may manage cookie settings through your browser. Disabling cookies may limit functionality. For more information, please review our Cookie Policy.

4. How We Use Your Information

• Processing and fulfilling orders
• Providing shipment tracking
• Responding to customer inquiries
• Fraud detection and prevention
• Improving website functionality
• Complying with legal obligations

We do not sell personal information.

5. Disclosure of Information

We may share personal information with trusted third parties only when necessary, including:

• Payment processors
• Shipping carriers
• Website hosting providers
• Fraud prevention services
• Analytics providers

These service providers are contractually obligated to handle information responsibly. We may disclose information if required by law or to protect our legal rights.

6. Data Retention

We retain personal information only as long as necessary to:

• Complete transactions
• Maintain accounting records
• Comply with legal requirements
• Resolve disputes

Information is securely deleted or anonymized when no longer required.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards, including:

• SSL encryption
• Secure payment gateways
• Restricted data access
• System monitoring

However, no online transmission is completely secure. Users transmit information at their own risk.

8. Your Privacy Rights

Depending on your state of residence, you may have the right to:

• Request access to personal information
• Request correction of inaccurate data
• Request deletion (subject to legal exceptions)
• Opt out of certain data sharing activities

To submit a privacy request:
📧 support@smartprintguide.com
Subject: Privacy Request
Identity verification may be required.

9. California Privacy Rights (CCPA/CPRA)

• Know what personal information is collected
• Request deletion
• Request correction
• Opt out of sale or sharing

Smart Print Guide does not sell personal information. For more details, please review our “Do Not Sell or Share My Personal Information” page.

10. Children’s Privacy

Our Website is not directed toward individuals under the age of 13. We do not knowingly collect personal information from children.

11. Third-Party Links

Our Website may contain links to third-party websites. Smart Print Guide is not responsible for the privacy practices of external websites. Users should review third-party privacy policies independently.

12. Live Chat Data

If you use our Live Chat feature, we may collect:

• Chat transcripts
• Email address (if provided)
• Order-related information

Chat data is retained for support and quality assurance purposes.

13. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Updates become effective upon posting on this page. Continued use of the Website constitutes acceptance of the revised Policy.

14. Independent Retailer Disclosure

Smart Print Guide operates as an independent online retailer and is not affiliated with printer manufacturers unless explicitly stated. All brand names and trademarks remain the property of their respective owners.

15. Contact Information

Smart Print Guide
20503 Kohle Springs Ln
Cypress, TX 77433
United States
Email: support@smartprintguide.com
Website: www.smartprintguide.com