RETURN & REFUND POLICY

1. Company Information

Smart Print Guide
20503 Kohle Springs Ln
Cypress, TX 77433
United States
Email: support@smartprintguide.com
Website: www.smartprintguide.com
Smart Print Guide operates exclusively as an independent online retail platform.

2. 30-Day Return Eligibility Window

We accept eligible returns within thirty (30) calendar days from the confirmed delivery date, as indicated by the shipping carrier. Return requests submitted after 30 days may not be approved unless otherwise required by applicable law.

3. General Return Eligibility Requirements

• The item must be unused and in original condition
• The item must be returned in its original packaging
• All included accessories, manuals, and components must be present
• The product must not show signs of misuse, alteration, or damage caused after delivery
• Proof of purchase must be provided
• A Return Merchandise Authorization (RMA) must be issued

Returns sent without prior authorization may be refused or delayed.

4. Non-Returnable Items

• Opened or installed ink cartridges
• Opened or installed toner cartridges
• Products showing evidence of use
• Clearance or final sale items
• Special-order or customized products
• Items damaged due to improper installation or misuse

We reserve the right to inspect returned merchandise prior to issuing a refund.

5. Return Authorization (RMA) Process

To initiate a return:

• Email support@smartprintguide.com
• Provide your order number
• State the reason for return
• Provide supporting photographs if applicable

If approved, you will receive: An RMA number, Return instructions, The designated return address. Returns must clearly reference the assigned RMA number.

6. Return Shipping Responsibility

• Unless the return is due to Company error (such as incorrect or defective product), customers are responsible for:
• Return shipping costs
• Secure packaging of returned items
• Tracking the return shipment

We recommend using a trackable shipping method. Smart Print Guide is not responsible for lost return shipments. Original shipping charges are generally non-refundable unless otherwise required by law.

7. Restocking Fees

• Unopened items: up to 10%
• Open-box items in resalable condition: up to 20%
• Items missing packaging or accessories: up to 25%

Restocking fees, where applicable, will be deducted from the refund amount. No restocking fee will apply in cases of verified shipping error or confirmed manufacturer defect.

8. Damaged, Defective, or Incorrect Items

• If your order arrives damaged, defective, or incorrect:
• You must notify us within 48 hours of delivery
• Provide clear photographs of packaging and product
• Include your order number

Failure to report damage within 48 hours may affect eligibility for replacement or refund. After review, we may: Issue a replacement, Provide a refund, File a carrier claim. Resolution will be determined based on inspection and supporting documentation.

9. Refund Processing

• Once a returned item is received and inspected:
• Refunds are processed within 5–7 business days
• Refunds are issued to the original payment method
• Financial institutions may require additional time for posting
• Refunds may be reduced if the returned item does not meet eligibility standards.

10. Exchanges

Smart Print Guide does not process direct exchanges. If you wish to obtain a different product: Initiate a return (if eligible), Place a new order separately. This process ensures inventory accuracy and timely fulfillment.

11. Order Cancellations

Orders may be canceled only if they have not entered processing or shipment. If an order has already shipped, it must follow the return process described in this Policy.

12. Fraud Prevention & Abuse Protection

• We reserve the right to:
• Refuse returns from accounts with excessive return activity
• Deny returns where product tampering is suspected
• Investigate fraudulent claims
• Report fraudulent activity to appropriate authorities
• Returned products are subject to inspection for verification.

13. Manufacturer Warranty Claims

Some products may be covered by manufacturer warranties. Warranty claims outside our return window must be submitted directly to the manufacturer. Smart Print Guide does not independently guarantee manufacturer warranty approval.

14. Limitation of Liability

To the fullest extent permitted by law, Smart Print Guide shall not be liable for: Indirect or consequential damages, Loss of profits or business interruption, Damage resulting from improper installation, Printer malfunction allegedly related to consumables. Our total liability shall not exceed the purchase price of the product in question.

15. Governing Law

This Return & Refund Policy shall be governed by the laws of the State of Nevada, without regard to conflict of law principles.

16. Policy Updates

We reserve the right to modify this Policy at any time. Changes become effective upon posting to our Website. Continued use of the Website constitutes acceptance of updated terms.

17. Independent Retailer Disclosure

Smart Print Guide operates as an independent online retailer and is not affiliated with printer manufacturers unless explicitly stated. All brand names and trademarks remain the property of their respective owners.

18. Contact Information

For return-related inquiries:
Smart Print Guide
Returns Department
20503 Kohle Springs Ln
Cypress, TX 77433
United States
Email: support@smartprintguide.com
Website: www.smartprintguide.com